All shipping is dispatched out of the Next State print factory in Thornbury, Victoria.

Shipping price and turnaround times are provided by our third-party suppliers. We aim to estimate as accurately as possible however pricing can change, and shipping delays can occur.

We work as closely as we can with our shipping providers to deliver the most up to date details and tracking information.

Shipping options

Click and Collect

All orders are available to collect from our Thornbury factory if this is convenient for you. Our shipping options are set up via postcode zoning and you may be blocked out of this option if your address is outside of these postcodes.

If you live outside of the metropolitan Melbourne ‘local pick up’ zone and would like to collect your order simply use our address listed below as your shipping address, select ‘local pick up’ as your shipping option and we will contact you when your order is ready for collection.

(Use your name)
262 Dundas Street
Thornbury 3071

Free Post

Our free post option is used for swatches and swatch books sent in a stamped tough bag or envelope. These items are untracked and go into the regular Australia Post letters system and can take from 4-10 days from dispatch to delivery depending upon your location.

Folded fabric in post

For lengths of 1-10m we use Australia Post Parcel Post or Express Post with tracking as per your preference. Please see below for cost and timings:


Postage Method Cost
Australia Post Parcel Small $8.95
Australia Post Parcel Medium $15.35
Australia Post Parcel Large $18.50
Delivery Location Transit Time
(Business Days)
VIC 2-4
NSW 3-5
QLD 4-6
NT 7-11
WA 7-12
SA 4-6
TAS 4-6
ACT 3-5


Postage Method Cost
Australia Post Express Small $11.95
Australia Post Express Medium $19.35
Australia Post Express Large $25.50
Delivery Location Transit Time
(Business Days)
VIC 1-2
NSW 2-3
QLD 2-4
NT 3-5
WA 3-5
SA 2-3
TAS 2-3
ACT 2-3

Our Parcel and Express Post Satchels are compostable, and your order will be wrapped in recyclable brown paper.

We are proud to send parcels via Australia Post as the processing and shipping of the parcel is carbon neutral. Australia Post calculate how much carbon is used when they process, ship and deliver our parcels using trains, planes and trucks.

This calculation is verified as part of the Climate Active program, which provides guidance on measuring, reducing, offsetting and reporting emissions that occur as a result of our operations.

To balance the emissions footprint and to help Australia Post achieve carbon neutrality, they buy carbon credits through a partnership with Qantas Future Planet. The number of credits purchased matches the calculated emissions for the deliveries provided by customers

Rolls of Fabric – Couriers Please

Orders that tally up to more than 5kg in weight will automatically be assigned to the courier shipping option, using our default carrier Couriers Please. These orders will be rolled onto a cardboard core and wrapped securely in tough weather proof courier wrap.

In the event that you have placed a large order and would prefer not to use courier delivery, please leave us a note in the check out and we will arrange to separate and fold your order into a satchel/s for delivery via Australia Post. Depending on your location and the size of your order there may be additional shipping charges, in which case we will contact you. If a partial refund of shipping charges is due then we will process this and send out your order as per usual.

Courier companies supply their services to regional parts of Australia by transferring packages to regional agents which can add up to a week onto delivery time. If this is you, we will be in touch about alternative couriers – usually TNT Express or Startrack, please note however there may be additional shipping charges for these services. Often the most efficient and reliable way for us to ship your order is to split it into satchels and send it via Express Post.

Packing boxes for print and make

As the order size of our Print and Make service varies a lot from customer to customer we will invoice for shipping once the order is complete and the balance is due.

If you require a quote for shipping we will do our best to provide an estimate, however please be aware that the actual price for shipping may be a little more or less than quoted once we know the exact weights and dimensions of your order. Please let us know your shipping preferences when you place your order.

For our customers that are far, far, far away

For remote area postage Australia Post is preferable. If your order offers the option to select Australia post then that is the recommended option for price, timing, and reliability.

If you have a large order on a roll of fabric you will be required to select courier.

Often courier shipping to remote areas is prohibitively slow and can be expensive.

We will contact you if we have concerns regarding shipping location to discuss an alternative which is usually to fold large orders into multiple post satchels or use an alternative courier service. Additional charges or refunds may apply.

For New Zealand Customers

When ordering from New Zealand you will need to input our address listed below as your shipping address, select ‘local pick up’ as your shipping option and tell us in the notes how you would like your order shipped – either by parcel/express post (folded into a satchel) or courier (on a roll).

When your order is complete, we will send you an invoice for shipping and once payment has been confirmed we will dispatch your order.

(Use your name)
262 Dundas Street
Thornbury 3071

What if my parcel hasn’t arrived – What to do who to contact, Auspost contact detail

We care deeply about the movement of your order and have learnt that things don’t always go as planned which is why we like to sometimes suggest alternative options to what you have selected.

We recommend the following steps when a parcel has not arrived

  • Make sure you have tracked the item using the tracking details provided
  • If the tracking is not showing clear information, you can contact the shipping provider

Australia Post Tracking


Chat Function: Online chat is a good tool to follow up on deliveries

Call: 13 7678 8am – 6pm

Couriers Please Tracking


Contact Form:

If you have a further concern regarding your delivery you can contact us at