Shipping
Shipping price and turnaround times are provided by our third-party suppliers. We aim to estimate as accurately as possible however pricing can change, and shipping delays can occur.
We work as closely as we can with our shipping providers to deliver the most up to date details and tracking information.
Shipping options
Click and Collect
All orders are available to collect from our Thornbury factory if this is convenient for you. Our shipping options are set up via postcode zoning and you may be blocked out of this option if your address is outside of these postcodes.
If you live outside of the metropolitan Melbourne ‘local pick up’ zone and would like to collect your order simply use our address listed below as your shipping address, select ‘local pick up’ as your shipping option and we will contact you when your order is ready for collection.
(Use your name)
262 Dundas Street
Thornbury 3071
Free Post
Free post options are only available to our Australian Customers. Our free post option is used for swatches and swatch books sent in a stamped tough bag or envelope. These items are untracked and go into the regular Australia Post letters system and can take from 4-10 days from dispatch to delivery depending upon your location.
Folded fabric in post
For lengths of 1-10m we use Australia Post Parcel Post or Express Post with tracking as per your preference. Please see below for cost and timings:
PARCEL POST:
| Postage Method | Cost |
|---|---|
| Australia Post Parcel Small | $8.95 |
| Australia Post Parcel Medium | $15.35 |
| Australia Post Parcel Large | $18.50 |
| Delivery Location | Transit Time (Business Days) |
|---|---|
| VIC | 2-4 |
| NSW | 3-5 |
| QLD | 4-6 |
| NT | 7-11 |
| WA | 7-12 |
| SA | 4-6 |
| TAS | 4-6 |
| ACT | 3-5 |
EXPRESS POST:
| Postage Method | Cost |
|---|---|
| Australia Post Express Small | $11.95 |
| Australia Post Express Medium | $19.35 |
| Australia Post Express Large | $25.50 |
| Delivery Location | Transit Time (Business Days) |
|---|---|
| VIC | 1-2 |
| NSW | 2-3 |
| QLD | 2-4 |
| NT | 3-5 |
| WA | 3-5 |
| SA | 2-3 |
| TAS | 2-3 |
| ACT | 2-3 |
Our Parcel and Express Post Satchels are compostable, and your order will be wrapped in recyclable brown paper.
We are proud to send parcels via Australia Post as the processing and shipping of the parcel is carbon neutral. Australia Post calculate how much carbon is used when they process, ship and deliver our parcels using trains, planes and trucks.
This calculation is verified as part of the Climate Active program, which provides guidance on measuring, reducing, offsetting and reporting emissions that occur as a result of our operations.
To balance the emissions footprint and to help Australia Post achieve carbon neutrality, they buy carbon credits through a partnership with Qantas Future Planet. The number of credits purchased matches the calculated emissions for the deliveries provided by customers
Rolls of Fabric – Courier Delivery
Orders that tally up to more than 5kg in weight will automatically be assigned to the courier shipping option. These orders will be rolled onto a cardboard core and wrapped securely in tough weather proof courier wrap.
We work with a variety of courier companies and depending on your location as a city, major country hub or rural, we select the best courier option for your delivery from the network available to us. When your order is completed and shipping confirmation completed you will receive a link to track your courier delivery.
If you would prefer we fold and box your order, please leave us a note in the order (at Checkout there is a note box) and we can make the relevant adjustment to fold your order and ship with Australia Post.
Melbourne to Tasmania can add a few days to the below estimates.
Depending on your location;
- City to city is usually 1 – 5 days
- City to country is usually 2 – 8 days
- City to rural is usually 3 – 14 days
For Customers located in Remote Australia
For remote area postage Australia Post is preferable. If your order offers the option to select Australia post then that is the recommended option for price, timing, and reliability.
If you have a large order on a roll of fabric you will be required to select courier.
Often courier shipping to remote areas is prohibitively slow and can be expensive.
We will contact you if we have concerns regarding shipping location to discuss an alternative which is usually to fold large orders into multiple post satchels or use an alternative courier service. Additional charges or refunds may apply.
For New Zealand Customers
For our New Zealand customers, we use UPS or Auspost depending on your selection at checkout. Orders will either be folded into a satchel or boxed, or rolled onto a fabric tube. For orders over a certain weight rolled onto a fabric tube is the only option.
UPS Express Saver is an international air service.
Estimated delivery is 1-3 business days
At peak times such as Christmas, delivery can be 3-5 business days
Auspost offer both International Express or Standard Post options.
Auspost International Express can take 2-5 business days
Auspost International Post can take 4 – 7 business days, but has been known to take up to 3 weeks depending on your location.
All shipping options are traceable and you will be provided with the tracking details on order completion.
What if my parcel hasn’t arrived – What to do who to contact, Auspost contact detail
We care deeply about the movement of your order and have learnt that things don’t always go as planned which is why we like to sometimes suggest alternative options to what you have selected.
We recommend the following steps when a parcel has not arrived
- Make sure you have tracked the item using the tracking details provided
- If the tracking is not showing clear information, you can contact the shipping provider
Australia Post Tracking
Web: https://auspost.com.au/mypost/track/#/search
Chat Function: Online chat is a good tool to follow up on deliveries
Call: 13 7678 8am – 6pm
If you have a further concern regarding your delivery you can contact us at accounts@nextstateprint.com